Revolutionize Your Business with Landline Texting

Landline texting for business means the phone number you already print on your door, your website and your invoices can receive text messages. Customers are already sending them. When a landline is not text-enabled, those messages are dropped by the carrier and nobody at the business finds out.

What changes on your line

The same landline, now able to answer

01Your landlineThe number already on your signage, ads and van

02Text-enabledVoice is untouched. The line simply gains SMS

03Arrives as emailIn the inbox that department already reads

04Reply goes back as a textFrom your business number, in their thread

Nothing is ported and nothing is replaced. Voice keeps working exactly as it does today.

Textstr text-enables the landline you already have. Calls keep ringing on the same line with the same carrier. Texts arrive as email in the inbox your team already reads, and replying to that email sends a text back to the customer.

Business landline texting, without a new number

Customers text the number they already know
Calls are not affected and your phone provider stays the same
Every text lands in email, so there is no app for staff to learn
Replies from email go back to the customer as texts
Texts can be routed to Sales, Service, Parts or any department
A Text Us button on your website starts the same conversation from a desktop

How do you text from a landline

Text-enable the number

Texting and voice are separate services on the same number. Your current carrier keeps the calls. Textstr takes over the texting with a one-page authorization signed by you. Nothing changes on your phones or your bill.

Texts become email

When a customer texts your landline, the message arrives as an email from that number. Earlier messages in the conversation sit underneath, so anyone picking up the thread has the context.

Reply from your inbox

Type a reply above the line and send. The customer receives it as a text from your business number. Photos and PDFs attached to the email are delivered too.

Route by department

A dealership can send sales texts to sales, service texts to service and parts texts to parts. The Text Us button on your website asks the customer which department they want, and the email goes there.

Who landline texting is for

Any business whose customers already have its local number: car dealerships, service centres, clinics, salons, contractors, insurance agencies and retail. The number on the sign is the number people text. If you advertise a toll-free number instead, see toll-free texting, which works the same way.

Consent and carrier rules

Customers start the conversation, either by texting your number or by submitting their number and a question through the website button after reading a consent line. The first reply confirms who they are texting and how to stop. In the United States, businesses that text from a local number are registered with the carriers in the business's own name; Textstr files that registration for you from the details you give at signup. Canadian numbers have no registration step.

Textstr does not send marketing blasts from your landline. It handles the conversations customers start.

What customers say

Textstr's Landline Texting Service has changed how we connect with our customers. It's not just a service; it's our main line of communication now.

Alex Thompson, Retail Manager

Thanks to Textstr, we've seen an increase in customer engagement and satisfaction. The ability to text our landline has given our clients a convenient and preferred way to reach us.

Samantha Lee, Clinic Administrator

Implementing Textstr’s service was a game-changer for our customer service strategy. The ease of texting our landline has significantly boosted our responsiveness.

Jordan Patel, Restaurant Owner

Frequently asked questions

Can you text a landline?

Only if the landline has been text-enabled. Otherwise the carrier drops the message and the business never sees it. Text-enabling adds texting to the number without touching the voice service.

Do I have to change my phone provider or my number?

No. Voice service stays with your current provider. Textstr adds texting to the number with your signed authorization, and your number does not change.

How long does it take to set up?

Text-enabling an existing landline takes a signed authorization and a few business days with the carrier. In the US, carrier registration of your business runs at the same time. We email you the day your number is live.

Can more than one person answer?

Yes. Texts go to the email addresses you choose, one set per department if you like. Anyone who can reply to an email can answer a text.

What if we only want a new number?

You can choose a new local or toll-free number at signup instead. New Canadian numbers are live immediately. New US numbers go live once carrier registration is approved, usually within a few business days for toll-free and one to two weeks for local.