Text Messaging for Salons
Text messaging for salons means a client can text the salon's own number, the one on your door, your booking page and your Instagram bio, and the front desk can answer between appointments. Textstr text-enables that number. Each text arrives as an email in the inbox the front desk already uses, and the reply goes back to the client as a text from the salon's number. The phone keeps ringing as it always has.
Get started
Between appointments
A rebooking that would have been missed
The front desk answers from the inbox it already uses, without picking up the phone mid-colour.
What salon clients text
Clients text because they cannot call from work, or because the phone rings out while everyone has their hands in someone's hair. The questions are familiar:
Can I move my appointment?
The text most likely to be missed on a landline, and the one that costs the most when it is. With the number text-enabled, it lands in the front desk inbox and someone can confirm the new time.
Is Jess in on Thursday?
Clients ask for their stylist by name. The front desk checks the book and answers in a line.
How much is a cut and colour?
A pricing question answered in writing stays in the thread, so the client can find it again when they are ready to book.
Here is the look I want
Clients send photos. They arrive as attachments on the email, so the stylist can see the reference before the appointment.
Why it answers from email
Nobody at a salon has a free hand for another app. Textstr does not need one. Texts arrive as ordinary email, so whoever looks after bookings looks after texts too, from the desk computer or a phone. A salon with a separate spa or retail side can give each its own inbox.
- Clients text the number they already have for the salon
- No new number on the door, the cards or the booking page
- Texts arrive as email, and replies go back as texts from the salon's number
- Photos come through as attachments
- An auto-reply lets a client know the text arrived while everyone is with a client
- A Text Us button for your website, so a visitor can start a conversation by text
What it costs
$200 a month, unlimited users and unlimited messages, no contract. Nothing is charged until your number is live for texting: usually the same day in Canada, and a few business days in the US. See the pricing page.
What Textstr is not
Textstr is not salon booking software. It does not keep your appointment book, take deposits or sell products. If you use a booking system, keep it. Textstr makes sure the texts clients send to your number reach the front desk and get an answer. There is a fuller explanation in what Textstr is.
Frequently asked questions
Can clients text our salon's existing phone number?
Yes. Textstr text-enables your current landline or toll-free number, so clients text the number they already know. Calls are not affected.
Does the front desk need to install an app?
No. Texts arrive as email and replies are sent from email. There is nothing to install.
Can clients send photos of a style they want?
Yes. Photos sent by text arrive as attachments on the email.
How much does Textstr cost for a salon?
$200 a month for unlimited users and unlimited messages, with no contract. Nothing is charged until your number is live.