Text Messaging for HVAC Companies
Text messaging for HVAC companies means a homeowner with no heat can text the number on your van, your website or last year's service sticker, and the office can answer. Textstr text-enables that existing number. Every text arrives as an email in the inbox the office already reads, and the reply goes back to the customer as a text from your business number. Calls are not affected.
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The first cold morning
The rush, answered in writing
When the phone rings faster than anyone can pick up, texts wait in the inbox instead of disappearing.
What HVAC customers text
The busiest weeks of the year are the first cold snap and the first heat wave, when the phone rings faster than anyone can pick it up. That is when people text instead:
Can you come today?
A customer whose furnace quit overnight texts at six in the morning. The message is in the office inbox when someone opens it, with an auto-reply already telling the customer it arrived.
What time is the tech arriving?
Arrival windows generate more texts than anything else. The office answers from email in a line, and the homeowner knows whether to wait in.
How much is the service call?
Pricing questions are easier to answer in writing, and the answer stays in the thread for the customer to find again.
Here is the model number
Customers text a photo of the unit's label or the thermostat error. It arrives as an attachment on the email, so whoever books the call can see what the tech will need.
Why it works from email
Technicians are in attics and on roofs. Textstr does not ask anyone to install an app or check another system. Texts arrive as ordinary email, so the person who books service calls handles texts in the same place. Service and installation sales can each have their own inbox if different people run them.
- Customers text the number they already have for you
- Voice calls keep working, and no new number goes on the van
- Texts arrive as email, and replies go back as texts from your number
- Photos arrive as attachments, and you can send photos back
- An auto-reply confirms the text arrived during the rush
- A Text Us button for your website, so a conversation started there continues by text
What it costs
One plan: $200 a month for unlimited users and unlimited messages, with no contract. Nothing is charged until your number is live. Canadian numbers usually go live the same day; US numbers usually take a few business days while carriers register them. Details are on the pricing page.
What Textstr does not do
Textstr is not HVAC field service software. It does not schedule technicians, track equipment or run maintenance agreements. It makes the number you already advertise able to receive and answer texts, and it works next to whatever you use for the rest. Read what Textstr is for the full picture, or see home services texting.
Frequently asked questions
Can customers text our existing HVAC company number?
Yes. Textstr text-enables your current landline or toll-free number, so customers text the number on your van and website. Calls are unchanged.
Do technicians need an app?
No. Texts go to email, and anyone with access to that inbox can reply. Nothing is installed.
Is there a limit on messages during a busy season?
No. The plan includes unlimited messages and unlimited users.
How much does Textstr cost for an HVAC company?
$200 a month, no contract, and nothing is charged until your number is live for texting.